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<h1 class="display-5 mb-2">Terms & Conditions</h1>

<p class="text-muted mb-0">Removals / Transport / Packing / Storage</p>

<p class="text-muted mt-2 mb-0"><strong>Last updated:</strong> 2 February 2026</p>

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These Terms and Conditions form the contract between <strong>Odogo Limited</strong>

(“we”, “us”, “our”, “the Contractor”) and you (“you”, “your”, “the Customer”).

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<strong>Address:</strong><br/>

Suite 5.6 Standard Buildings<br/>

94 Hope Street<br/>

G2 6PH<br/>

Glasgow<br/>

United Kingdom

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<strong>Email:</strong>

<a href="mailto:info@odogo.co.uk">info@odogo.co.uk</a>

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<strong>Insurance overview.</strong>

We maintain <strong>Goods in Transit insurance up to GBP 10,000</strong>,

<strong>Public Liability insurance up to GBP 2,000,000</strong>, and appropriate

<strong>Hire & Reward / commercial motor insurance</strong> for vehicles used to carry goods for payment.

Our legal responsibility for loss/damage is explained below.

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1. Definitions and interpretation

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<li><strong>Consumer:</strong> an individual acting wholly or mainly outside their trade, business, craft or profession.</li>

<li><strong>Business Customer:</strong> any customer who is not a Consumer.</li>

<li><strong>Goods:</strong> items being packed, handled, transported, delivered and/or stored under this contract.</li>

<li><strong>Item:</strong> a single article, suite, pair, set, package, carton or container.</li>

<li><strong>Move Date:</strong> the date (or date range) agreed for collection and/or delivery.</li>

<li>References to “written” include email.</li>

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2. Scope of services

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<p class="mb-0">We provide removals, transport, handling, optional packing/unpacking and optional storage as described in our written quotation/booking confirmation. Services not expressly included in writing are excluded.</p>

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3. Quotes, surveys, and pricing

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<p><strong>How quotes are prepared.</strong> Quotes are based on information you provide and/or any survey we perform (remote or in-person). You must ensure the information is accurate.</p>

<p class="mb-2"><strong>VAT and advertised pricing.</strong></p>

<ul>

<li>For Consumers, where VAT applies, we will show the total price payable including VAT (and may also show ex-VAT amounts separately).</li>

<li>For Business Customers, we may quote ex-VAT with VAT shown separately.</li>

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<p><strong>Third-party charges.</strong> Unless stated otherwise, quotes exclude third-party charges such as customs duties, inspections, permits, tolls, port/terminal fees, and statutory fees payable to authorities.</p>

<p class="mb-2"><strong>When we can revise the quote / add charges.</strong> We may revise the price or add reasonable charges if details change or if any of the following were not included in the quote:</p>

<li>job details change (volume, access, floors, lift availability, long carry, heavy/bulky items, additional addresses);</li>

<li>carrying distance from a lawful loading point exceeds <strong>20 metres</strong> (unless quoted otherwise);</li>

<li>access/approach is unsuitable for our vehicles or safe working;</li>

<li>you request additional services (packing materials, packing, dismantling/assembly, specialist handling);</li>

<li>delays occur outside our reasonable control (no keys, lift not booked/unavailable, building rules, lack of parking, customer not ready);</li>

<li>parking suspensions, permits, tolls, or penalties are incurred by us while performing the service;</li>

<li>the job is postponed and carried out more than <strong>3 months</strong> after the quote date;</li>

<li>costs change due to taxation, fuel, freight, or currency fluctuations outside our control.</li>

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<p class="mb-0"><strong>Availability and contract formation.</strong> A quote does not guarantee availability. A binding booking exists only when we confirm availability in writing and any required deposit/advance payment is received (if applicable).</p>

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4. Booking, deposits, and payment

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<li>We may require a deposit to secure your Move Date. Deposits are applied to the final invoice unless stated otherwise.</li>

<li>Unless agreed otherwise in writing, you must pay so we have <strong>cleared funds before collection/delivery</strong>.</li>

<li>If payment is not received on time, we may suspend or cancel performance and may not release Goods from storage until payment is made.</li>

<li>You may not withhold payment by set-off unless required by law.</li>

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5. Customer responsibilities

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<li>Provide accurate information about addresses, access, restrictions, floors/lifts, parking rules, and the nature/volume of Goods.</li>

<li>Be present (or appoint a representative) at collection and delivery.</li>

<li>Pack safely if you pack yourself (owner-packed items are packed at your risk unless we cause external container damage).</li>

<li>Defrost fridge/freezers and prepare appliances.</li>

<li>Obtain permissions such as building approvals, lift bookings, parking suspensions/permits.</li>

<li>Provide a working email and contact details during the move/storage period.</li>

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6. Work excluded unless agreed in writing

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Unless we agree in writing, we will not: dismantle/assemble furniture; disconnect/reconnect plumbing/gas/electrical appliances; remove/relay fitted flooring; take down/re-hang wall fixings; move night storage heaters unless safe; move excluded goods; move items our crew believes cannot be moved safely; or clear snow/ice/debris from access routes.

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7. Excluded / prohibited goods

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<p>The following are excluded and must not be submitted unless we agree in writing:</p>

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<li>cash, deeds, securities, stamps, coins, jewellery, watches, precious stones/metals, and similar collections;</li>

<li>explosives, flammables, corrosives, toxic or hazardous substances;</li>

<li>goods likely to cause infestation, mould, contamination or infection;</li>

<li>refrigerated or frozen food or drink;</li>

<li>animals/pets and their tanks/cages;</li>

<li>cars, motorcycles, boats and caravans (unless separately agreed);</li>

<li>alcohol, tobacco, perishables (unless agreed in writing);</li>

<li><strong>owner-packed breakables</strong>, except where the container shows external damage caused by us.</li>

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<p class="mb-0">If prohibited goods are presented without our knowledge, you are responsible for resulting losses/costs/claims. We may dispose of dangerous/perishable items where necessary for safety/legal compliance.</p>

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8. Ownership of goods

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<p class="mb-0">You confirm the Goods are your property or you are authorised by the owner, and you are liable for losses/costs if this is untrue.</p>

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9. Cancellations and postponements

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<p>If you cancel or postpone after booking confirmation, you agree to pay a charge reflecting reserved crew/vehicle time and admin costs (a genuine estimate of loss):</p>

<ul>

<li>More than 7 days before Move Date: no charge (deposit refunded minus any non-recoverable costs already incurred, if applicable).</li>

<li>7 days to 48 hours before: 40% of the agreed move charge.</li>

<li>48 hours to 24 hours before: 50% of the agreed move charge.</li>

<li>Less than 24 hours before: 60% of the agreed move charge.</li>

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<p class="mb-0">“Agreed move charge” excludes third-party fees already paid by us on your behalf (those remain payable).</p>

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10. Responsibility, insurance and liability for loss/damage

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<p>Nothing in these Terms excludes or limits liability for death/personal injury caused by our negligence, fraud, or anything that cannot be limited by law.</p>

<p><strong>Insurance maintained.</strong> We maintain Goods in Transit insurance up to <strong>GBP 10,000</strong> and Public Liability insurance up to <strong>GBP 2,000,000</strong>.</p>

<p><strong>Limit of liability.</strong> If we are legally responsible for loss of or damage to your Goods, our total liability is limited to <strong>GBP 10,000 per move/job in total</strong>.</p>

<p class="mb-0"><strong>Higher value moves.</strong> If your Goods exceed GBP 10,000 in replacement value, arrange additional cover yourself or request a bespoke quotation from us in advance (subject to insurer approval and written confirmation).</p>

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11. Exclusions and limits

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<p>We are not responsible for loss/damage caused by events beyond our reasonable control; wear and tear; inherent defects; infestation; leakage/evaporation; mechanical/electrical derangement without external impact; goods packed by you without external container damage caused by us; or prohibited goods unless accepted in writing.</p>

<p class="mb-0">To the extent permitted by law, we are not liable for indirect or consequential loss.</p>

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12. Damage to premises

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<p class="mb-0">We are responsible for premises damage only where caused by our negligence or breach of contract.</p>

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13. Time limits and how to make a claim

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<ul>

<li><strong>Goods claims:</strong> notify in writing within 7 days of delivery/collection, or within 7 days of discovery where not reasonably discoverable earlier, and in any event within 30 days unless we agree an extension in writing.</li>

<li><strong>Premises claims:</strong> notify within 7 days of the move date (or discovery if later and not reasonably discoverable earlier), and in any event within 30 days unless extended in writing.</li>

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<p class="mb-0">Email: <a href="mailto:info@odogo.co.uk">info@odogo.co.uk</a> (include move date, addresses, photos and evidence of value/repair).</p>

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14. Delays and force majeure

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<p class="mb-0">Unless we agree a written timetable, collection/delivery times are estimates only. We are not in breach if delayed by events beyond our reasonable control. We will keep you updated and resume as soon as reasonably possible.</p>

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15. Lien and disposal

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<p class="mb-0">We may retain Goods until all sums due are paid. Where permitted by law, we may dispose of Goods after proper notice, crediting net proceeds after costs and sums owed.</p>

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16. Subcontracting

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<p class="mb-0">We may subcontract all or part of the services. These Terms still apply and we remain responsible where required by law.</p>

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17. Storage terms

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<p>Storage charges are payable in advance unless agreed otherwise. You must provide a forwarding address.</p>

<ul>

<li>Inventory errors must be notified within 14 days.</li>

<li>We may vary storage rates with 28 days’ notice.</li>

<li>Goods will not be released until all sums are paid in cleared funds.</li>

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<p class="mb-0">If your payments are up to date, we will not end a storage agreement except by giving reasonable written notice.</p>

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18. Consumer cancellation rights

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<p class="mb-0">Where applicable to Consumer distance/off-premises contracts, cancellation rights may apply in some cases. Many removals bookings reserve a specific Move Date and may fall within exemptions for transport services tied to a specific date/period.</p>

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19. Complaints and disputes

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<p class="mb-0">Email <a href="mailto:info@odogo.co.uk">info@odogo.co.uk</a> with your booking reference and details so we can resolve issues. If unresolved, either party may pursue the matter through the courts as set out below.</p>

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20. Data protection

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<p class="mb-0">We handle personal data in accordance with our Privacy Policy and applicable data protection law.</p>

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21. Entire agreement and variations

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<p class="mb-0">These Terms and our written quotation/booking confirmation form the entire agreement. Variations must be agreed in writing. If any clause is unenforceable, the remainder continues.</p>

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22. Governing law and jurisdiction

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<p class="mb-0">If our principal place of business is in Scotland, Scots law applies and Scottish courts have jurisdiction. If in England/Wales, the law of England and Wales applies and the courts of England and Wales have jurisdiction.</p>

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<a href="/insurance">Insurance & Liability</a> ·

<a href="/privacy">Privacy Policy</a> ·

<a href="/cookies">Cookie Policy</a> ·

<a href="/complaints">Complaints Policy</a>

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